1. Introduction
Welcome to ZisuGen ("we," "our," or "us"). ZisuGen is an educational platform designed to connect students with verified teachers. We are committed to protecting your privacy and ensuring a safe learning environment. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect specific data to provide our educational services securely. This data is stored in our Firebase database.
For Students
- Name, Email, Encrypted Phone Number
- School, Grade/Batch, Stream
- Guardian's Name & Phone Number
- Bank Slip images (for payment verification)
For Teachers
- Name, NIC Number (for identity verification)
- Educational Qualifications
- Bank Details
- Profile/Cover images
Automatically Collected
- Device information and usage logs for security purposes.
3. How We Store and Protect Your Data
Database
All user data is securely stored on Google Firebase.
File Storage
Images (Profile pictures, Bank Slips, Learning Materials) are stored using Cloudinary and Firebase Storage.
Encryption
Sensitive information, including passwords and student contact numbers, is encrypted.
Access Control
Student Data: A student's contact information is HIDDEN from other students and public visitors. It is visible only to the specific Teacher the student has enrolled with and the Super Admin. Teacher Data: Teacher profiles are public only after passing a strict manual verification process by our team.
4. Payment and Financial Information
We facilitate two types of transactions:
Types of Transactions
- Teacher Subscriptions: Payments made by teachers to ZisuGen for platform usage.
- Class Fees (Student to Teacher): Students upload bank transfer slips to access classes.
Important Disclaimer
ZisuGen acts solely as a verification platform for these slips. The actual financial transaction occurs directly between the Student and the Teacher's bank account. ZisuGen does not hold, process, or manage the funds transferred from Students to Teachers. Therefore, we are not liable for refund disputes regarding class fees.
5. Teacher Verification & Content Moderation
Verification
To prevent fraud, no Teacher profile is made public until it is manually reviewed and approved by the ZisuGen Super Admin team.
Content
ZisuGen is strictly an educational platform. We do not allow the sharing of irrelevant, offensive, or non-educational content. Any user violating this (e.g., sharing inappropriate links or personal contact info in public feeds) will be banned immediately.
6. Third-Party Services
We use trusted third-party services to operate our business:
7. Data Retention & Deletion
Account Deletion
Users may request to delete their accounts. Upon deletion, personal profile data is removed from the active view.
Retention
However, we retain transaction records (Payment Slips/History) and access logs for a specific period as required by law for tax and security purposes.
8. Children’s Privacy
Since our platform serves students, including minors (under 18), we require Guardian Details during registration. We recommend that students under 18 use the platform under the supervision of a parent or guardian.
9. Marketing & Communication
We may use your email or phone number to send important system updates (OTPs, Class cancellations). In the future, we may send promotional updates regarding new features, which you can opt out of at any time.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
11. Cookie Policy
To improve your experience on ZisuGen, we use "cookies" (small text files stored on your device).
Essential Cookies
- These are necessary for the platform to function, such as keeping you logged in securely. You cannot turn these off.
Analytics Cookies
- We may use third-party tools like Google Analytics to understand how visitors use our site. These help us improve ZisuGen but do not collect personal identities directly.
Control
- You can choose to disable cookies through your browser settings, but some features of the platform (like staying logged in) may not work properly.